Telesales Account Manager

We are seeking a highly motivated and experienced individual to join our team as a Telesales Accounts Manager. As a Telesales Accounts Manager, you will maintain relationships with existing clients by upselling products whilst providing the best possible customer service. This role would ideally suit someone with passion, drive, self-motivation and a desire to succeed.

Job Summary

· Contacting potential customers via telephone, email or social media to generate interest in and sell our products.

· Achieve daily and weekly sales targets.

· Update CRM and database systems.

· Attend events and networking opportunities to maximise business opportunities.

· Identify and assess customers’ needs to achieve satisfaction.

· Build sustainable relationships and trust with customer accounts through open and interactive communication.

· Manage incoming & outgoing telephone calls.

· Keep records of customer interactions.

· Engage prospective customers through outbound calls to introduce our brewery, its products and relevant promotions.

· Build and maintain strong customer relationships with new and existing clients whilst keeping them updated on new releases and exciting offers.

· Effectively communicate the brand story behind our beers to create a positive lasting impression.

Skills and Experience

· Confidence in using IT systems (including MS Office 365) with a working knowledge of Excel.

· Strong telephone contact handling skills and active listening.

· Customer orientation and ability to adapt / respond to different types of characters and situations.

· Ability to multi-task, prioritise and manage time effectively.

· An understanding of working in a target driven environment.

· Excellent communication skills with the ability to build rapport quickly over the telephone.

· Strong negotiation and persuasion abilities to close deals and secure long-term relationships.

· Flexibility and adaptability to handle a diverse range of customer enquiries and requests.

· Proficiency in using sales tools to track, progress and maintain accurate records.

Person Specification

· Ideally with experience in a call centre environment

· Excellent communication skills and a confident approach.

· Excellent organisational skills with the ability to multi-task and prioritise work.

· Proactive and prepared to use initiative.

· Ability to work well under pressure and deal appropriately with demanding and sometimes challenging customers.

· An enthusiastic manner.

· Professional attitude with a high attention to detail.

This is a full-time position based at our Masham Office.

To apply, please submit your CV along with a covering letter outlining your relevant experience to our HR department on [email protected]